Acceptable Use Policy

01Purpose and application

This Acceptable Use Policy applies to infrastructure.fiberpol.com (the “Website”), operated by Fiberpol Inc., trading as Fiberpol Infrastructure (“we”, “us” and “our”). It forms part of our Terms of Use and covers browsing, forms, downloads and any interactive features we make available. It governs website conduct, not the operation of products or services supplied under separate agreements.

02Appropriate use

Use the Website lawfully to learn about our products, review technical information and make relevant enquiries. Provide truthful information, respect others’ rights and use only accounts, contact details and materials you are authorised to use. If an account feature becomes available, keep credentials secure, do not share access unlawfully and report suspected compromise promptly.

03Prohibited conduct

• Illegal or deceptive activity, including fraud, impersonation, false claims of authority, phishing or using another person’s contact details without authority.
• Uploading or transmitting malware, malicious scripts or files designed to damage systems, steal information or interfere with users.
• Attempting unauthorised access to accounts, servers, source code, restricted data or systems; bypassing access controls; or exploiting vulnerabilities without written permission.
• Disrupting availability through denial-of-service activity, excessive automated requests, deliberate form flooding or other conduct that materially burdens the Website.
• Sending spam, unsolicited bulk promotions, chain messages or submissions unrelated to the purpose of our enquiry channels.
• Submitting material that is unlawful, defamatory, threatening, harassing or discriminatory, or that infringes copyright, trade marks, privacy, confidentiality or other rights.
• Publishing another person’s private information without lawful authority, or submitting sensitive information that is unnecessary for the enquiry.
• Altering technical documents or removing warnings in a way that misrepresents product specifications, safety information, certifications or our advice.
• Copying or collecting personal data from the Website, or using automated extraction that bypasses restrictions, infringes rights or unreasonably burdens the Website. Ordinary search-engine indexing of publicly available pages is permitted subject to reasonable technical restrictions.
• Helping another person carry out any prohibited activity.

04Security research and reporting

The Website does not provide general authorisation for penetration testing, vulnerability scanning or access to restricted information. Request written permission before conducting tests. If you accidentally discover a vulnerability, stop the activity, avoid accessing or copying further data, and report it to [email protected] with the subject “Website security report”. Provide enough detail to help us investigate, without sending passwords, exposed personal data or harmful files through ordinary email. We will coordinate a suitable channel where necessary.

05How we respond

We may review relevant security logs and submissions as described in our Privacy Policy. This does not mean that we continuously monitor every activity. If we reasonably believe this policy has been breached, we may investigate, reject or remove submissions, limit automated activity, block access temporarily or permanently, or report unlawful activity where appropriate. Any preservation or disclosure of information will follow applicable law and our Privacy Policy.

Our response will take account of the seriousness of the issue, the risk to users and systems, and any legal requirements. Where practicable and lawful, we will provide an explanation and an opportunity to correct the problem or ask for review. Urgent threats may require immediate action without notice. We do not use this policy to restrict legitimate complaints, honest criticism or the exercise of legal rights.

06Contact and changes

Report suspected misuse or ask for review of an access restriction by emailing [email protected] with the subject “Website abuse” or “Access review”. Include the relevant page or event, approximate date and time, and a brief explanation. Please do not include unnecessary personal or confidential information.

We may update this policy as website features, risks or legal requirements change. The revised policy will show its effective date and applies to future use, subject to the notice provisions in our Terms of Use.